FAQ

We will do our best to answer your questions! If you do not see an answer to your question, please contact us ... we are here to help!

How does a reverse phone lookup work?
PhoneDetective.com is a caller ID application that covers landline numbers, cell phones, and business lines in the United States. The way it works is simple:

Step 1: Enter a phone number into the search box (you can begin a search here)
Step 2: Preview your results (basic information about the number, such as city/state)
Step 3: Pay to view full results (name and address of owner, if available)

There are many reasons why you might want to conduct a reverse phone search:

• Find out the source of a harassing ("prank") caller
• Research a number that appeared on your phone bill
• Locate an old friend from high school or college
• Research "missed calls" on your caller ID that you don't recognize
• Verify an address
• And more

Note: By using our website, you agree to use the information found only for lawfully permitted reasons. Please read our Terms and Conditions for more information.

Is anyone notified that I searched for them?
No. Your searches are confidential as outlined in our Terms and Conditions.

How do I become a member?
To register, simply choose your preferred payment option and then checkout using our secure order form.

How do I know my purchase is secure?
When you make a purchase at PhoneDetective.com, your information is protected by a 128-bit SSL connection. You will see a "lock" icon in the bottom of your browser on the checkout page, which indicates secure encryption.

What happens if I don't find what I'm looking for?
Your satisfaction is our #1 priority. If you don't find what you're looking for our expert staff will be happy to assist you (at no extra charge) in order to locate the record in question.

What is your return policy?
If your search turns up no results-- and our professional staff is unable to help you locate the records-- you may contact our support department for a refund request.

What information is available in your databases?
Full Phone Reports include up-to-date information for (when available):

• Phone owner name
• Current street address
• Line type - landline or mobile
• Phone company / carrier
• Issuing location with map
• Previous addresses

The PhoneDetective.com members area gives you additional access to millions of public records, including:

• Unlimited reverse phone lookups (for landline and listed numbers)
• Unlimited people search (for addresses, household members, and phone numbers)
• Discounted criminal record searches and background reports
• And more

Our 1-year membership plan makes Phone Detective an affordable and comprehensive solution for your phone search and people finder needs.

How many searches do I get to conduct?
Membership at PhoneDetective.com includes unlimited basic reverse phone lookups, which covers listed landline numbers. Full Phone Reports are limited to one per customer. Customers can purchase additional premium cell phone owner searches (Tracer ReportsT) within the members area.

Do your databases cover international phone numbers?
No. Our product is for U.S. customers and information only.

Do your databases cover cell phone numbers?
Yes. Information about a mobile number's issuing location, carrier, and other details is available for almost all U.S. numbers. The availability of ownership details depends on whether the phone number is available in our data sources.

What are the computer/browser requirements for accessing the members area?
Our members area is compatible with all major browsers and computer types. An Internet connection is required to conduct searches. Pages load quickly, so even a dial-up (modem) connection is fine.

Can I access the members area from multiple computers?
Yes. You may sign into the members area from any computer with your username and password.

Can I print the search results?
Yes. You may copy, paste, and print the information on your screen. We don't allow "bots", scraping, or bulk exports, however.

Related Links:
USA Cell Phone Number Tracer - mapping and realtime results
UK Phone Tracker - mapping, realtime results and SMS alerts